# Axis Healthcare Ltd

Axis Healthcare Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2022

## Practical info

- Postcode: MK10 9RG
- Registered manager: Mupfudza, Patience
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 13/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-08-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-13

### Other

- Finding
  - Evidence: Good multi-agency working with healthcare professionals (e.g. dietitians, SALT)
  - Published: 2022-08-13
- Finding
  - Evidence: Continuity of care from a regular staff team
  - Published: 2022-08-13
- Finding
  - Evidence: Open, approachable management with clear understanding of duty of candour
  - Published: 2022-08-13
- Finding
  - Evidence: Effective quality assurance including audits and unannounced spot checks
  - Published: 2022-08-13
- Finding
  - Evidence: People treated with kindness, dignity and respect; independence promoted
  - Published: 2022-08-13
- Finding
  - Evidence: Strong infection control with adequate PPE and COVID testing protocols
  - Published: 2022-08-13
- Finding
  - Evidence: Person-centred care plans considering equality, diversity, culture and religion
  - Published: 2022-08-13
- Finding
  - Evidence: Consistent supervision and appraisal system in place
  - Published: 2022-08-13
- Finding
  - Evidence: Comprehensive induction and ongoing training programme with shadowing
  - Published: 2022-08-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2022-08-13
- Finding
  - Meeting people's communication needs (Accessible Information Standard)
  - Published: 2022-08-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-13
- Finding
  - Using medicines safely
  - Published: 2022-08-13
- Finding
  - Staffing and recruitment
  - Published: 2022-08-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-13

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-08-13
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-08-13
- Finding
  - Managers and staff clear about roles; quality, risk and regulatory requirements; duty of candour
  - Published: 2022-08-13
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5447913580

HomeCare Compass is an independent guide and is not affiliated with the CQC.