# Radfield Home Care - Harrogate, Wetherby & North Yorkshire

*Operated by MJWN Limited.*

Radfield Home Care - Harrogate, Wetherby & North Yorkshire is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/08/2019

## Practical info

- Postcode: HG1 1HS
- Registered manager: Morritt, Elizabeth
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 21/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-22
- Finding
  - Supporting people to eat and drink; working with other agencies; access to healthcare
  - Published: 2022-03-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-22

### Other

- Finding
  - Evidence: Robust staff training, supervisions, appraisals and spot checks
  - Published: 2022-03-22
- Finding
  - Evidence: Effective partnership working with GPs, occupational therapists and speech and language therapists
  - Published: 2022-03-22
- Finding
  - Evidence: Open, supportive leadership fostering a learning culture and good staff wellbeing (adequate travel time and breaks)
  - Published: 2022-03-22
- Finding
  - Evidence: Strong person-centred culture with people actively involved in development and review of their care
  - Published: 2022-03-22
- Finding
  - Evidence: Staff trained and competency checked for safe medicines administration; regular medicines audits carried out
  - Published: 2022-03-22
- Finding
  - Evidence: Calls timed to ensure staff could travel between visits without rushing; good timekeeping and reliability
  - Published: 2022-03-22
- Finding
  - Evidence: Robust recruitment process with appropriate checks on staff skills and attributes
  - Published: 2022-03-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-22
- Finding
  - Using medicines safely
  - Published: 2022-03-22
- Finding
  - Staffing and recruitment
  - Published: 2022-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-22
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5443144611

HomeCare Compass is an independent guide and is not affiliated with the CQC.