# Island Business Centre

*Operated by Lucien and Marcel Home Care Ltd.*

Island Business Centre is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2024

## Practical info

- Postcode: SE18 6PF
- Registered manager: Wongop, Elizabeth
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 07/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-23
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-04-23

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-23

### Other

- Finding
  - Evidence: Policies and procedures reviewed and updated to reflect current best practice
  - Published: 2024-03-07
- Finding
  - Evidence: Positive feedback from another registered provider confirming staff worked in a person-centred way
  - Published: 2024-03-07
- Finding
  - Evidence: Registered manager conducts spot checks of care and medicines administration records
  - Published: 2024-03-07
- Finding
  - Evidence: Staff matched to people who share their first language to ensure inclusive, accessible communication
  - Published: 2024-03-07
- Finding
  - Evidence: Safe recruitment procedures now in place including references, employment gap checks, DBS and right-to-work verification
  - Published: 2024-03-07
- Finding
  - Evidence: Risk assessments and care plans personalised to individual needs with staff guidance on managing identified risks
  - Published: 2024-03-07
- Finding
  - Evidence: Provider addressed all previous breaches of Regulation 12, 19, 9, and 17 since last inspection
  - Published: 2024-03-07
- **medication_management** _(minor)_
  - Evidence: staff had failed to record administration using their initials and had ticked to demonstrate medicines had been taken by people
  - Published: 2024-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-23
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-04-23

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-23
- Finding
  - Staffing and recruitment
  - Published: 2022-04-23
- Finding
  - Using medicines safely
  - Published: 2022-04-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-23
- Finding
  - Duty of candour; managers and staff understanding roles, risks and regulatory requirements
  - Published: 2022-04-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-23
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2022-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5430996524

HomeCare Compass is an independent guide and is not affiliated with the CQC.