# Wellspring Recruitment and Care Services Limited

Wellspring Recruitment and Care Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2022

## Practical info

- Postcode: N16 8LQ
- Registered manager: Omolola, Olajumoke
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 11/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-11
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-05-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-11
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-11
- Finding
  - Supporting people to eat and drink enough with choice of a balanced diet
  - Published: 2022-05-11
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-11

### Other

- Finding
  - Evidence: MCA principles followed and staff trained in mental capacity
  - Published: 2022-05-11
- Finding
  - Evidence: Staff respected privacy, dignity and promoted independence
  - Published: 2022-05-11
- Finding
  - Evidence: Regular spot checks and audits to monitor quality of care
  - Published: 2022-05-11
- Finding
  - Evidence: Registered manager praised as approachable, knowledgeable and fair
  - Published: 2022-05-11
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and families
  - Published: 2022-05-11
- Finding
  - Evidence: Staff trained in infection control with access to required PPE and COVID-19 testing regime
  - Published: 2022-05-11
- Finding
  - Evidence: Consistent care delivered by a small group of regular staff with no missed visits
  - Published: 2022-05-11
- Finding
  - Evidence: Safe recruitment practices including criminal record checks and references
  - Published: 2022-05-11
- Finding
  - Evidence: Risks to people were assessed and regularly reviewed to minimise avoidable harm
  - Published: 2022-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-05-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-11
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-05-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-11
- Finding
  - Using medicines safely
  - Published: 2022-05-11
- Finding
  - Staffing and recruitment
  - Published: 2022-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-05-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-05-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-542798583

HomeCare Compass is an independent guide and is not affiliated with the CQC.