# Lumina Care Warrington

*Operated by Brew 13 Services Limited.*

Lumina Care Warrington is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2019

## Practical info

- Postcode: WA2 7NG
- Registered manager: McMillan, Zowie
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 31/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; eat and drink enough
  - Published: 2023-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with guidance standards and the law
  - Published: 2023-06-07

### Other

- Finding
  - Evidence: Strong person-centred approach with life histories recorded, care plans co-produced with people, and independence actively promoted.
  - Published: 2023-06-07
- Finding
  - Evidence: Effective use of technology including IT monitoring systems and mobile apps to support safe and responsive care delivery.
  - Published: 2023-06-07
- Finding
  - Evidence: Proactive, open leadership culture with regular audits, duty of candour procedures, and positive engagement with staff, people and external professionals.
  - Published: 2023-06-07
- Finding
  - Evidence: Robust medicines management with regular staff competency checks and prompt identification and rectification of recording errors.
  - Published: 2023-06-07
- Finding
  - Evidence: Comprehensive, person-centred training programme including specialist areas such as catheter care, syringe drivers, dementia and pressure sore prevention.
  - Published: 2023-06-07
- Finding
  - Evidence: Strong end of life care delivered in close partnership with GPs, hospice services and multidisciplinary teams, praised by families and professionals.
  - Published: 2023-06-07
- Finding
  - Evidence: People reported feeling safe and never experienced missed visits, with consistent staff teams and reliable service delivery.
  - Published: 2023-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-07
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-06-07

### safe

- Finding
  - Learning lessons when things go wrong; Using medicines safely
  - Published: 2023-06-07
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-06-07
- Finding
  - Staffing and recruitment
  - Published: 2023-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-07

### well_led

- Finding
  - Working in partnership with others; Engaging and involving people, the public and staff
  - Published: 2023-06-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2023-06-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5417290465

HomeCare Compass is an independent guide and is not affiliated with the CQC.