# Rapid Improvement Care Agency

*Operated by Rapid Improvement Limited.*

Rapid Improvement Care Agency is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2020

## Practical info

- Postcode: W12 8AA
- Registered manager: Dweben, Marian
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 06/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-01-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-01-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-01-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-01-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-01-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-01-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-01-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-01-19

### Other

- Finding
  - Evidence: Monthly care co-ordinator visits ensured people were satisfied with their care and that records were audited regularly.
  - Published: 2021-01-19
- Finding
  - Evidence: The provider worked effectively in partnership with the local authority and other agencies, acting on recommendations from monitoring visits.
  - Published: 2021-01-19
- Finding
  - Evidence: Care plans were culturally sensitive and personalised, addressing language, religious, dietary, and psychological needs.
  - Published: 2021-01-19
- Finding
  - Evidence: Staff received quarterly supervisions, regular competency checks via bi-monthly observations, and training across a range of key areas.
  - Published: 2021-01-19
- Finding
  - Evidence: Robust recruitment processes including DBS checks, right-to-work verification, and evidence of satisfactory conduct in previous employment.
  - Published: 2021-01-19
- Finding
  - Evidence: People received consistent care from the same care worker who knew them well, with one person stating their carer is 'amazing' and '[s/he] knows me better than myself'.
  - Published: 2021-01-19
- Finding
  - Evidence: Medicines management had improved since the previous inspection, resolving the prior breach of Regulation 12.
  - Published: 2021-01-19
- **record_keeping** _(minor)_
  - Evidence: People were given information on how to contact CQC but this contained out of date contact information.
  - Published: 2021-01-19
- **governance** _(minor)_
  - Evidence: Personnel files contained a checklist of information that needed to be held, which was not fully in line with legal requirements. These checklists had not always been completed and there was no overall audit of personnel files.
  - Published: 2021-01-19

### responsive

- Finding
  - End of life care and support
  - Published: 2021-01-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-01-19
- Finding
  - Meeting people's communication needs
  - Published: 2021-01-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-01-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-01-19
- Finding
  - Preventing and controlling infection
  - Published: 2021-01-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-01-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-01-19
- Finding
  - Staffing and recruitment
  - Published: 2021-01-19
- Finding
  - Using medicines safely
  - Published: 2021-01-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-01-19
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2021-01-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5410850330

HomeCare Compass is an independent guide and is not affiliated with the CQC.