# Blessed Hearts Home Care

*Operated by JN Community Care Limited.*

Blessed Hearts Home Care is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 18/02/2022

## Practical info

- Postcode: B21 0AL
- Registered manager: Bennett, Bernadette
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 18/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-02-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-18

### Other

- Finding
  - Evidence: The registered manager worked in partnership with external agencies and Wolverhampton City Council to improve the service.
  - Published: 2022-02-18
- Finding
  - Evidence: Regular staff supervisions, appraisals, spot checks and team meetings were evidenced.
  - Published: 2022-02-18
- Finding
  - Evidence: Staff provided care with kindness and respect; people's communication needs including non-English speakers were assessed and addressed.
  - Published: 2022-02-18
- Finding
  - Evidence: Care records showed involvement from a range of health care professionals including GPs, district nurses and occupational therapists.
  - Published: 2022-02-18
- Finding
  - Evidence: People were supported to have maximum choice and control; staff worked within MCA principles.
  - Published: 2022-02-18
- Finding
  - Evidence: Accidents and incidents were recorded, investigated and action taken to reduce risk of reoccurrence.
  - Published: 2022-02-18
- Finding
  - Evidence: Infection control practices improved; staff wore full PPE and spot checks included observation of infection control practices.
  - Published: 2022-02-18
- Finding
  - Evidence: Recruitment processes improved; all staff had DBS checks prior to commencing work and staff with criminal records had robust risk assessments.
  - Published: 2022-02-18
- Finding
  - Evidence: Staff received training tailored to the needs of the people they supported, including the Care Certificate and moving and handling training reflecting individual needs.
  - Published: 2022-02-18
- **governance** _(minor)_
  - Evidence: the action taken in response to any negative feedback was not always clearly recorded.
  - Published: 2022-02-18
- **communication_with_families** _(minor)_
  - Evidence: Two people's relatives felt their concerns about their family members' care had not always been responded to appropriately.
  - Published: 2022-02-18
- **person_centred_care** _(moderate)_
  - Evidence: People's preferences in relation to their care calls times were not met, and they had experienced late and, sometimes, missed calls. This did not reflect a caring approach.
  - Published: 2022-02-18
- **governance** _(moderate)_
  - Evidence: the provider had failed to identify two people were receiving staff support with their medicines without a MAR chart.
  - Published: 2022-02-18
- **record_keeping** _(moderate)_
  - Evidence: we did identify unexplored gaps in staff members' employment history
  - Published: 2022-02-18

### safe

- Finding
  - Using medicines safely
  - Published: 2022-02-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-02-18
- Finding
  - Staffing and recruitment
  - Published: 2022-02-18
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-02-18

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-18
- Finding
  - Working in partnership with others
  - Published: 2022-02-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-02-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5398974195

HomeCare Compass is an independent guide and is not affiliated with the CQC.