# The Care Worker Agency

*Operated by Townsend Jackson Limited.*

The Care Worker Agency is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2022

## Practical info

- Postcode: PR8 1LQ
- Registered manager: Dunne, Stacy
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 17/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with social services and local health professionals to meet support needs
  - Published: 2022-11-17
- Finding
  - Evidence: Quality assurance checks followed by comprehensive action plans to drive improvements at all levels
  - Published: 2022-11-17
- Finding
  - Evidence: Open culture with registered manager and staff transparent with people and with CQC regarding incidents
  - Published: 2022-11-17
- Finding
  - Evidence: Infection control procedures well managed; staff wore appropriate PPE and followed national COVID-19 guidance
  - Published: 2022-11-17
- Finding
  - Evidence: Medication processes and systems were in place and people received their medications safely, including PRN plans
  - Published: 2022-11-17
- Finding
  - Evidence: Electronic Call Monitoring system in place to ensure staff arrived at allotted calls on time
  - Published: 2022-11-17
- Finding
  - Evidence: Personalised risk assessments reviewed regularly, giving staff information needed to manage identified risks
  - Published: 2022-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5394957508

HomeCare Compass is an independent guide and is not affiliated with the CQC.