# Principles Recruitment Care Agency Limited

Principles Recruitment Care Agency Limited is a CQC-regulated home-care agency in Cirencester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2019

## Practical info

- Postcode: GL7 6JJ
- Registered manager: Chikwana, Mutsa
- Local authority: Gloucestershire
- Region: South West
- City: Cirencester
- Last CQC check: 30/Nov/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent leadership culture with registered manager delivering care alongside staff and being available on call.
  - Published: 2024-09-24
- Finding
  - Evidence: Positive feedback from healthcare professionals, with one writing: '[Name] is fantastic at being able to see an issue and contact me to resolve the matter.'
  - Published: 2024-09-24
- Finding
  - Evidence: Strong end-of-life care commitment, with registered manager attending specialist training and forming links with palliative care specialists.
  - Published: 2024-09-24
- Finding
  - Evidence: Independent consultant employed to carry out quality checks, medicines audits and spot checks on staff practices.
  - Published: 2024-09-24
- Finding
  - Evidence: Person-centred care plans reflecting individual backgrounds, preferences, cultural and spiritual needs.
  - Published: 2024-09-24
- Finding
  - Evidence: Robust safeguarding knowledge among staff with clear whistleblowing procedures and safeguarding booklets issued to people.
  - Published: 2024-09-24
- Finding
  - Evidence: Safe medicines management procedures in place with regular auditing by managers to identify errors.
  - Published: 2024-09-24
- Finding
  - Evidence: People and relatives spoke highly of staff, using words such as 'amazing', 'understanding' and 'lovely' to describe the care received.
  - Published: 2024-09-24
- **consent_capacity** _(minor)_
  - Evidence: The provider was working with an independent consultant to ensure there was recorded evidence that staff had obtained the lawful consent of people who may lack mental capacity.
  - Published: 2024-09-24
- **staff_training** _(minor)_
  - Evidence: The timeliness of their training and the implementation of the care certificate for new staff was being addressed by the registered manager.
  - Published: 2024-09-24
- **record_keeping** _(minor)_
  - Evidence: staff confirmed that they were asked about their employment history during their recruitment process, however the registered manager had not always recorded these discussions.
  - Published: 2024-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5384149213

HomeCare Compass is an independent guide and is not affiliated with the CQC.