# Crossroads Care South Central

*Operated by East Midlands Crossroads-Caring For Carers.*

Crossroads Care South Central is a CQC-regulated home-care agency in Littlehampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2019

## Practical info

- Postcode: BN17 5QZ
- Local authority: West Sussex
- Region: South East
- City: Littlehampton
- Last CQC check: 30/Jul/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff retention high with well-established staff group reporting high job satisfaction
  - Published: 2021-10-30
- Finding
  - Evidence: LGBT awareness training from Allsorts charity and equality and diversity training embedded in staff development
  - Published: 2021-10-30
- Finding
  - Evidence: Partnership working with Carers Support West Sussex, Carers Health team, Dementia Alliance, district nurses and Macmillan Cancer Support
  - Published: 2021-10-30
- Finding
  - Evidence: Positive open culture with duty of candour understood; registered manager described as approachable and passionate
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance including monthly internal audits, gap analysis, quarterly local authority contract monitoring and external audits
  - Published: 2021-10-30
- Finding
  - Evidence: Technology used effectively via password-protected work phones for rotas, support plans and secure document management
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive personalised support plans reflecting people's needs, preferences, hobbies, interests and communication requirements
  - Published: 2021-10-30
- Finding
  - Evidence: Staff well trained with annual mandatory refreshers, additional specialist training, and unannounced competency spot checks by the registered manager
  - Published: 2021-10-30
- Finding
  - Evidence: Emergency respite service available with extra staff throughout the week to provide additional support at short notice
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent care support workers matched to people, with minimum two-hour visits enabling strong relationships and continuity of care
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5379384630

HomeCare Compass is an independent guide and is not affiliated with the CQC.