# Healthvision - Hounslow

*Operated by Health Vision UK Limited.*

Healthvision - Hounslow is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/08/2023

## Practical info

- Postcode: TW8 0GP
- Registered manager: Sylvester, Daniel
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-02

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-02

### Other

- Finding
  - Evidence: Provider engaged in local authority forums and worked collaboratively with health and social care professionals.
  - Published: 2023-08-02
- Finding
  - Evidence: Electronic call monitoring system used to track and follow up on late visits.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff described as kind, patient and respectful by people and relatives; dignity and independence consistently promoted.
  - Published: 2023-08-02
- Finding
  - Evidence: Strong safeguarding processes with appropriate investigation, documentation, and lessons-learned shared with staff.
  - Published: 2023-08-02
- Finding
  - Evidence: Person-centred care plans with detailed communication, nutritional, cultural and end-of-life needs recorded.
  - Published: 2023-08-02
- Finding
  - Evidence: Robust medicines management including a dedicated Medication Compliance Officer, competency testing and regular spot checks.
  - Published: 2023-08-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-02
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-08-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-02
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5369227910

HomeCare Compass is an independent guide and is not affiliated with the CQC.