# Pure Care Services Ltd

*Operated by Pure Care Services Limited.*

Pure Care Services Ltd is a CQC-regulated home-care agency in West Bromwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/08/2021

## Practical info

- Postcode: B70 0XA
- Registered manager: Shah, Zahra
- Local authority: Sandwell
- Region: West Midlands
- City: West Bromwich
- Last CQC check: 28/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-09-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-09-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-09-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-09-19
- Finding
  - Supporting people to eat and drink; accessing healthcare services and support
  - Published: 2024-09-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-09-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-09-19

### Other

- Finding
  - Evidence: Regular engagement with relatives, including weekly check-in calls and care reviews.
  - Published: 2024-09-19
- Finding
  - Evidence: The registered manager responded immediately to inspection findings and took prompt corrective action.
  - Published: 2024-09-19
- Finding
  - Evidence: People's independence was promoted and their privacy, dignity and equality needs were respected.
  - Published: 2024-09-19
- Finding
  - Evidence: Staff demonstrated a caring, enthusiastic culture with good knowledge of the people they supported.
  - Published: 2024-09-19
- Finding
  - Evidence: People's needs were assessed and regularly reviewed; relatives were involved in developing care plans.
  - Published: 2024-09-19
- Finding
  - Evidence: Staff received IPC training and had sufficient PPE; relatives confirmed appropriate PPE use.
  - Published: 2024-09-19
- Finding
  - Evidence: Staff were trained in administering medicines safely and competency checks had been completed.
  - Published: 2024-09-19
- Finding
  - Evidence: People were protected from abuse; relatives confirmed their loved ones received safe care with no missed calls and good timekeeping.
  - Published: 2024-09-19
- **staffing_levels** _(minor)_
  - Evidence: Some staff told us care calls were only covered as they were willing to work extra hours.
  - Published: 2024-09-19

### responsive

- Finding
  - End of life care and support
  - Published: 2024-09-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-09-19
- Finding
  - Meeting people's communication needs
  - Published: 2024-09-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-09-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-09-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-09-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-09-19
- Finding
  - Using medicines safely
  - Published: 2024-09-19
- Finding
  - Preventing and controlling infection
  - Published: 2024-09-19
- Finding
  - Staffing and recruitment
  - Published: 2024-09-19

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2024-09-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-09-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-09-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5344292773

HomeCare Compass is an independent guide and is not affiliated with the CQC.