# Snowfields Care Head Office

*Operated by Snowfields Care Limited.*

Snowfields Care Head Office is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/09/2019

## Practical info

- Postcode: SO40 9LA
- Registered manager: Clark, Coral
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 19/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-06-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-06-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-06-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-06-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-13

### Other

- Finding
  - Evidence: Clear management structure with hands-on registered manager who understood regulatory requirements and duty of candour.
  - Published: 2024-06-13
- Finding
  - Evidence: Incidents treated as learning opportunities and discussed with staff during supervision to improve quality and safety.
  - Published: 2024-06-13
- Finding
  - Evidence: Strong partnership working with external agencies including mental health services, community nurses, social services and GPs.
  - Published: 2024-06-13
- Finding
  - Evidence: Open and inclusive culture celebrating diversity, with staff feeling supported and empowered by approachable management.
  - Published: 2024-06-13
- Finding
  - Evidence: Person-centred approach with highly personalised care plans written from people's viewpoints, reflecting individual preferences and communication needs.
  - Published: 2024-06-13
- Finding
  - Evidence: Medicines managed safely with weekly audits of administration records by the registered manager or deputy.
  - Published: 2024-06-13
- Finding
  - Evidence: Robust safeguarding systems in place; staff received regular training and understood signs of abuse and how to report concerns.
  - Published: 2024-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2024-06-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-06-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-06-13
- Finding
  - Meeting people's communication needs
  - Published: 2024-06-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-06-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-06-13
- Finding
  - Preventing and controlling infection
  - Published: 2024-06-13
- Finding
  - Using medicines safely
  - Published: 2024-06-13
- Finding
  - Staffing and recruitment
  - Published: 2024-06-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2024-06-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-06-13
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service
  - Published: 2024-06-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-06-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5341903895

HomeCare Compass is an independent guide and is not affiliated with the CQC.