# Treal Care UK Limited

*Operated by Treal care Uk Limited.*

Treal Care UK Limited is a CQC-regulated home-care agency in Hornchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/12/2024

## Practical info

- Postcode: RM11 1QX
- Registered manager: Panainte, Anca
- Local authority: Havering
- Region: London
- City: Hornchurch
- Last CQC check: 24/Dec/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager worked in partnership with CCG, local authorities, palliative care teams and Skills for Care.
  - Published: 2024-08-03
- Finding
  - Evidence: Equality and diversity embedded in assessments and staff recruitment practices.
  - Published: 2024-08-03
- Finding
  - Evidence: Strong end of life care provision with all staff trained and working alongside palliative care professionals.
  - Published: 2024-08-03
- Finding
  - Evidence: Registered manager used 'guest carer' system to directly monitor care quality and gather feedback.
  - Published: 2024-08-03
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and co-produced with people and relatives.
  - Published: 2024-08-03
- Finding
  - Evidence: Staff completed induction, Care Certificate, and ongoing training including safeguarding, dementia care and end of life care.
  - Published: 2024-08-03
- Finding
  - Evidence: Robust staff recruitment checks including DBS, references and proof of identification.
  - Published: 2024-08-03
- Finding
  - Evidence: People and relatives felt safe and expressed trust in staff; no missed calls reported.
  - Published: 2024-08-03
- **missed_or_late_visits** _(minor)_
  - Evidence: staff sometimes arrived late and there were times when staff did not let them know they were running late.
  - Published: 2024-08-03
- Finding
  - Evidence: Registered manager worked in partnership with health professionals and local authorities
  - Published: 2022-12-07
- Finding
  - Evidence: Positive feedback from people using the service and their relatives; independent online survey in place
  - Published: 2022-12-07
- Finding
  - Evidence: Electronic handheld devices provided to staff for accessing care information
  - Published: 2022-12-07
- Finding
  - Evidence: Registered manager conducted audits of medicines, care plans, staff recruitment requirements and call logs
  - Published: 2022-12-07
- Finding
  - Evidence: Staff trained in safeguarding, infection prevention and control, equality and diversity
  - Published: 2022-12-07
- Finding
  - Evidence: Medicines safely managed with regular audits, no gaps in administration charts, and staff competency assessed
  - Published: 2022-12-07
- Finding
  - Evidence: Detailed risk assessments in place covering people's circumstances and health conditions with mitigation guidance
  - Published: 2022-12-07
- Finding
  - Evidence: Robust staff recruitment systems including application forms, interviews, criminal record checks, induction and training
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5341612356

HomeCare Compass is an independent guide and is not affiliated with the CQC.