# Papillon Home Care

*Operated by Papillon Home Care Limited.*

Papillon Home Care is a CQC-regulated home-care agency in Hythe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2019

## Practical info

- Postcode: CT21 4JN
- Registered manager: Harvey, Mary
- Local authority: Kent
- Region: South East
- City: Hythe
- Last CQC check: 05/Jul/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints resolved to people's satisfaction and used to drive service improvement
  - Published: 2024-09-03
- Finding
  - Evidence: Regular unannounced spot checks and monthly record audits demonstrating effective governance
  - Published: 2024-09-03
- Finding
  - Evidence: Clear vision from leadership promoting autonomy, dignity, and person-centred care shared across the staff team
  - Published: 2024-09-03
- Finding
  - Evidence: Partnership working with Kent Police to raise awareness of vulnerable people in the community
  - Published: 2024-09-03
- Finding
  - Evidence: Provider joined Skills for Care and SCILS to support ongoing workforce development
  - Published: 2024-09-03
- Finding
  - Evidence: Staff went above and beyond, including a staff member taking a person on holiday to support their wellbeing
  - Published: 2024-09-03
- Finding
  - Evidence: Strong end-of-life care practice including recognised qualifications and coordination with community nurses and hospice staff
  - Published: 2024-09-03
- Finding
  - Evidence: Detailed, personalised care plans co-produced with people and their relatives
  - Published: 2024-09-03
- Finding
  - Evidence: Consistent small teams of staff allocated to each person, with planned routes ensuring punctual visits
  - Published: 2024-09-03
- Finding
  - Evidence: People felt safe and staff demonstrated strong knowledge of safeguarding procedures and abuse types
  - Published: 2024-09-03
- **medication_management** _(moderate)_
  - Evidence: There had been two occasions when short term medicines had not been administered correctly. Staff had completed further training and new systems had been put in operation.
  - Published: 2024-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5337244122

HomeCare Compass is an independent guide and is not affiliated with the CQC.