# Reni Care Personnel Ltd

Reni Care Personnel Ltd is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/10/2025

## Practical info

- Postcode: CR0 2XQ
- Registered manager: Ogunsanwo, Idayat
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 16/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-18

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-18

### Other

- Finding
  - Evidence: Complaints procedures were in place and people had confidence concerns would be investigated appropriately.
  - Published: 2023-01-18
- Finding
  - Evidence: The registered manager had a good understanding of the Mental Capacity Act and regulatory responsibilities.
  - Published: 2023-01-18
- Finding
  - Evidence: Infection control practices were satisfactory and people were happy with staff use of PPE.
  - Published: 2023-01-18
- Finding
  - Evidence: The registered manager communicated well with people and relatives, visiting or calling often to check satisfaction.
  - Published: 2023-01-18
- Finding
  - Evidence: Care plans were personalised, based on individual needs and preferences, and kept up to date.
  - Published: 2023-01-18
- Finding
  - Evidence: People received consistency of care from regular staff who knew them well and treated them with dignity and respect.
  - Published: 2023-01-18
- Finding
  - Evidence: People felt safe with staff and no missed visits were reported; one person stated 'Reni Care never leave you without a carer, someone always turn up.'
  - Published: 2023-01-18
- **leadership** _(moderate)_
  - Evidence: The new director appeared to lack understanding of the importance of satisfactory recruitment checks before staff delivered care, as did the original director.
  - Published: 2023-01-18
- **supervision_appraisal** _(minor)_
  - Evidence: The registered manager planned to begin a programme of formal supervision. They told us they held regular phone calls with the staff.
  - Published: 2023-01-18
- **staff_training** _(moderate)_
  - Evidence: The registered manager had employed three staff who were brought to the agency by the new director without carrying out an induction.
  - Published: 2023-01-18
- **governance** _(critical)_
  - Evidence: The provider lacked suitable governance procedures to ensure recruitment procedures were safe and met regulatory requirements.
  - Published: 2023-01-18
- **staffing_levels** _(critical)_
  - Evidence: Robust processes to ensure staff were checked before being employed by the service were lacking.
  - Published: 2023-01-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-18
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-01-18
- Finding
  - Using medicines safely
  - Published: 2023-01-18
- Finding
  - Staffing and recruitment
  - Published: 2023-01-18

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-18
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles and regulatory requirements
  - Published: 2023-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5325371612

HomeCare Compass is an independent guide and is not affiliated with the CQC.