# FCNA Homecare

*Operated by FCNA Homecare Ltd.*

FCNA Homecare is a CQC-regulated home-care agency in Altrincham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 15/06/2023

## Practical info

- Postcode: WA15 9SQ
- Registered manager: Sherran, Zoe
- Local authority: Trafford
- Region: North West
- City: Altrincham
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: The registered manager demonstrated a good understanding of duty of candour responsibilities.
  - Published: 2025-12-12
- Finding
  - Evidence: The registered manager was proactive in seeking support from external professionals when people's needs changed.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff demonstrated strong commitment to person-centred care, dignity, privacy and promoting independence.
  - Published: 2025-12-12
- Finding
  - Evidence: Infection prevention and control practices were effective and PPE was used appropriately.
  - Published: 2025-12-12
- Finding
  - Evidence: The provider was assuring people received their medicines as prescribed and staff competency checks had been completed.
  - Published: 2025-12-12
- Finding
  - Evidence: Relatives praised staff for understanding people's needs and providing compassionate, dignified care.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff had a good understanding of safeguarding and understood who to raise any safeguarding concerns with.
  - Published: 2025-12-12
- **end_of_life_care** _(minor)_
  - Evidence: At the time of our inspection there was no evidence staff had completed end of life care training.
  - Published: 2025-12-12
- **record_keeping** _(minor)_
  - Evidence: Information relating to communication with external professionals was not always recorded in people's care records.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Engaging and involving people, the public and staff; promoting a positive culture
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5325217355

HomeCare Compass is an independent guide and is not affiliated with the CQC.