# Guarantee Care Services Ltd

Guarantee Care Services Ltd is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2021

## Practical info

- Postcode: KT18 5AD
- Registered manager: Ojo, Edith
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 06/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-10-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-10-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-10-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-10-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-10-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-10-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-10-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-10-12

### Other

- Finding
  - Evidence: Accidents, incidents, and complaints were logged, investigated, and lessons shared with the team to drive continuous improvement.
  - Published: 2021-07-15
- Finding
  - Evidence: Open, accessible leadership with staff and people able to contact management at any time; staff felt supported and valued.
  - Published: 2021-07-15
- Finding
  - Evidence: Effective infection prevention and control with monthly IPC audits and PPE kept at people's homes for correct donning and doffing.
  - Published: 2021-07-15
- Finding
  - Evidence: Strong person-centred culture with people actively involved in care planning and decision-making, including choices around daily activities.
  - Published: 2021-07-15
- Finding
  - Evidence: Registered manager carried out face-to-face pre-care assessments, regular review calls, and spot checks to monitor care quality.
  - Published: 2021-07-15
- Finding
  - Evidence: Staff received appropriate and role-specific training, including specialist epilepsy training for assigned carers and observed medication competency checks.
  - Published: 2021-07-15
- Finding
  - Evidence: Detailed, highly personalised care plans and risk assessments in place, including condition-specific plans for epilepsy and diabetes.
  - Published: 2021-07-15
- Finding
  - Evidence: People consistently reported feeling safe with staff, citing thorough staff assessment and reliable, punctual care visits with no missed calls reported.
  - Published: 2021-07-15
- Finding
  - Evidence: The service worked collaboratively with GPs, district nurses, and the local authority to provide joined-up care.
  - Published: 2020-10-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-10-12
- Finding
  - Meeting people's communication needs
  - Published: 2020-10-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-10-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-10-12
- Finding
  - Preventing and controlling infection
  - Published: 2020-10-12
- Finding
  - Using medicines safely
  - Published: 2020-10-12
- Finding
  - Staffing and recruitment
  - Published: 2020-10-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-10-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-10-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-10-12
- Finding
  - Continuous learning and improving care
  - Published: 2020-10-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-10-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5311490326

HomeCare Compass is an independent guide and is not affiliated with the CQC.