# Arch Futures

*Operated by Arch Futures Ltd.*

Arch Futures is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE1 6RX
- Registered manager: Mulla, Zuber
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 29/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-03-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-03-18
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2025-03-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-03-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-03-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-03-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-03-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-03-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-03-18

### Other

- Finding
  - Evidence: Inclusive approach recognising cultural, religious, and individual needs, including events to combat social isolation and specialist training in autism and mental health.
  - Published: 2025-03-18
- Finding
  - Evidence: Safe recruitment practices, consistent staffing, no missed visits, and staff always staying for the agreed duration of calls.
  - Published: 2025-03-18
- Finding
  - Evidence: Visible, accessible leadership praised by staff, people, relatives, and external professionals; effective governance systems including regular quality audits and staff debriefs.
  - Published: 2025-03-18
- Finding
  - Evidence: Robust safeguarding systems with relatives included in training to support the safety of their loved ones.
  - Published: 2025-03-18
- Finding
  - Evidence: Strong multi-agency working, including staff shadowing health professionals in hospital prior to discharge to ensure seamless transitions into community care.
  - Published: 2025-03-18
- Finding
  - Evidence: Proactive health monitoring by staff, including alerting people to changes in their health and supporting those with histories of disengaging from services to access healthcare.
  - Published: 2025-03-18

### responsive

- Finding
  - End of life care and support
  - Published: 2025-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-03-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-03-18
- Finding
  - Meeting people's communication needs
  - Published: 2025-03-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-03-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2025-03-18
- Finding
  - Using medicines safely
  - Published: 2025-03-18
- Finding
  - Staffing and recruitment
  - Published: 2025-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-03-18
- Finding
  - Engaging and involving people, the public and staff; continuous learning and improving care
  - Published: 2025-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-03-18
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2025-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5310224737

HomeCare Compass is an independent guide and is not affiliated with the CQC.