# Plum Care Ltd

Plum Care Ltd is a CQC-regulated home-care agency in Bromley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/06/2023

## Practical info

- Postcode: BR1 1QU
- Registered manager: Fountain, Amanda
- Local authority: Bromley
- Region: London
- City: Bromley
- Last CQC check: 01/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-29

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-06-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-29

### Other

- Finding
  - Evidence: Safe recruitment practices with DBS checks, references and employment histories verified
  - Published: 2023-06-29
- Finding
  - Evidence: Positive, person-centred culture reported by people and relatives; consistent staffing arrangements valued
  - Published: 2023-06-29
- Finding
  - Evidence: Staff supported people to access health and social care professionals when needed
  - Published: 2023-06-29
- Finding
  - Evidence: Complaints handling systems in place with timely responses; people knew how to raise concerns
  - Published: 2023-06-29
- Finding
  - Evidence: Staff received induction and Care Certificate training; medicines competency assessments completed
  - Published: 2023-06-29
- Finding
  - Evidence: Good infection control practices with appropriate PPE supplied and used correctly
  - Published: 2023-06-29
- Finding
  - Evidence: Effective safeguarding policies and procedures in place; staff trained and aware of reporting obligations
  - Published: 2023-06-29
- Finding
  - Evidence: People consistently reported feeling safe and well-supported by staff, describing them as caring, friendly and respectful
  - Published: 2023-06-29
- **record_keeping** _(moderate)_
  - Evidence: Some care plans contained contradictory or inaccurate information and lacked detail for staff to ensure person-centred care
  - Published: 2023-06-29
- **missed_or_late_visits** _(moderate)_
  - Evidence: 23% of calls were more than 15 minutes late
  - Published: 2023-06-29
- **governance** _(critical)_
  - Evidence: Audits and checks that were in place had not picked up the significant shortfalls in practices
  - Published: 2023-06-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-29
- Finding
  - End of life care and support
  - Published: 2023-06-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-29
- Finding
  - Staffing and recruitment
  - Published: 2023-06-29
- Finding
  - Using medicines safely
  - Published: 2023-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-29
- Finding
  - Continuous learning and improving care; governance and quality monitoring
  - Published: 2023-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5300464641

HomeCare Compass is an independent guide and is not affiliated with the CQC.