# Elmswood Park

*Operated by Premier Care Limited.*

Elmswood Park is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2022

## Practical info

- Postcode: M14 4UZ
- Registered manager: Wadsworth, Chloe
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 13/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-03
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-09-03

### effective

- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-09-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-03

### Other

- Finding
  - Evidence: Learning from accidents and incidents through electronic system
  - Published: 2022-09-03
- Finding
  - Evidence: Good partnership working with healthcare professionals and the housing provider
  - Published: 2022-09-03
- Finding
  - Evidence: Positive feedback about the registered manager and approachable leadership
  - Published: 2022-09-03
- Finding
  - Evidence: Staff treated people with dignity, kindness and respect
  - Published: 2022-09-03
- Finding
  - Evidence: Welfare checks and emergency pendants supporting safety
  - Published: 2022-09-03
- Finding
  - Evidence: Staff trained in safeguarding and aware of how to report concerns
  - Published: 2022-09-03
- Finding
  - Evidence: Risks to people's safety and wellbeing well managed with up-to-date risk assessments
  - Published: 2022-09-03
- Finding
  - Evidence: Appropriate infection prevention and control measures, including PPE use
  - Published: 2022-09-03
- Finding
  - Evidence: Medicines managed safely with regular competency assessments
  - Published: 2022-09-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-03
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging and involving people and staff
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5295658700

HomeCare Compass is an independent guide and is not affiliated with the CQC.