# Ocala Healthcare

*Operated by Ocala Healthcare Limited.*

Ocala Healthcare is a CQC-regulated home-care agency in Stowmarket.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/12/2021

## Practical info

- Postcode: IP14 1RD
- Registered manager: Kelf, Rachel
- Local authority: Suffolk
- Region: East
- City: Stowmarket
- Last CQC check: 17/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Positive partnership working with health and social care professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Clear governance, quality monitoring, audits, surveys and use of feedback to drive improvement
  - Published: 2022-04-03
- Finding
  - Evidence: Person-centred culture with motivated, empowered staff and strong managerial support
  - Published: 2022-04-03
- Finding
  - Evidence: Effective infection prevention and control during the COVID-19 pandemic with adequate PPE and staff testing
  - Published: 2022-04-03
- Finding
  - Evidence: Robust staff induction, training, refreshers and observational competency checks supported by a training matrix
  - Published: 2022-04-03
- Finding
  - Evidence: Strong safeguarding systems with thorough investigation of concerns in an open and transparent manner
  - Published: 2022-04-03
- Finding
  - Evidence: Comprehensive and personalised care planning with focus on independence and individual preferences
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-04-03
- Finding
  - Clear roles, governance, quality performance and continuous learning
  - Published: 2022-04-03
- Finding
  - Duty of candour and legal responsibilities
  - Published: 2022-04-03
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5295524666

HomeCare Compass is an independent guide and is not affiliated with the CQC.