# Delore Care Woking

*Operated by Fairolive Limited.*

Delore Care Woking is a CQC-regulated home-care agency in Egham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2025

## Practical info

- Postcode: TW20 8RX
- Registered manager: Olatundun, Olaide
- Local authority: Surrey
- Region: South East
- City: Egham
- Last CQC check: 28/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: Monthly training sessions on specific topics introduced since the last inspection.
  - Published: 2023-06-22
- Finding
  - Evidence: Staffing levels and stability had improved since the previous inspection.
  - Published: 2023-06-22
- Finding
  - Evidence: People's communication needs were met, including matching a non-English speaking service user with a staff member who spoke their language.
  - Published: 2023-06-22
- Finding
  - Evidence: People were treated with kindness, dignity and respect, with strong person-centred relationships reported.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff worked effectively with external health agencies including GPs and district nurses to support people's health needs.
  - Published: 2023-06-22
- Finding
  - Evidence: Care plans were live electronic documents, regularly reviewed, and relatives could access them with consent.
  - Published: 2023-06-22
- Finding
  - Evidence: Electronic medicines administration system enabled office staff to review records for missed medicines; only trained and competency-assessed staff administered medicines.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff were recruited through a robust process including full employment history, references, right to work checks and DBS checks.
  - Published: 2023-06-22
- Finding
  - Evidence: People felt safe with staff and staff could recognise potential signs of abuse and knew who to report them to.
  - Published: 2023-06-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5295049928

HomeCare Compass is an independent guide and is not affiliated with the CQC.