# 266 High Road

*Operated by OFIY Healthcare Ltd..*

266 High Road is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2022

## Practical info

- Postcode: N15 4AJ
- Registered manager: Crawford, Donna
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 02/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-02
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-02-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-02

### Other

- Finding
  - Evidence: Registered manager and director had good oversight and were well regarded by staff and people
  - Published: 2022-02-02
- Finding
  - Evidence: Quality assurance systems including spot checks and telephone monitoring of people and relatives
  - Published: 2022-02-02
- Finding
  - Evidence: Robust induction and ongoing training programme for staff
  - Published: 2022-02-02
- Finding
  - Evidence: Person-centred care plans respecting cultural, religious and LGBT needs
  - Published: 2022-02-02
- Finding
  - Evidence: Adequate PPE supply and staff trained in infection control; staff double vaccinated
  - Published: 2022-02-02
- Finding
  - Evidence: Staff trained in safeguarding and knew how to report concerns and whistle blow
  - Published: 2022-02-02
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and employment gap analysis
  - Published: 2022-02-02
- Finding
  - Evidence: People and a relative reported feeling safe and that staff were punctual and not rushed
  - Published: 2022-02-02
- **record_keeping** _(minor)_
  - Evidence: We found supervision recording was not always consistent. We have made a recommendation about recording formal supervision.
  - Published: 2022-02-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-02
- Finding
  - Staffing and recruitment
  - Published: 2022-02-02
- Finding
  - Using medicines safely
  - Published: 2022-02-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-02

### well_led

- Finding
  - Engaging and involving people, public and staff; continuous learning; working in partnership with others
  - Published: 2022-02-02
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5294431270

HomeCare Compass is an independent guide and is not affiliated with the CQC.