# Care @ Home Newbury Ltd

*Operated by Care @ Home Newbury Limited.*

Care @ Home Newbury Ltd is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 13/04/2023

## Practical info

- Postcode: RG2 6UU
- Registered manager: Welch, Avril
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-13

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-04-13

### Other

- Finding
  - Evidence: Duty of candour policy in place with provider understanding legal responsibilities.
  - Published: 2023-04-13
- Finding
  - Evidence: Electronic system used to monitor care visits in real time with alerts generated for incomplete tasks.
  - Published: 2023-04-13
- Finding
  - Evidence: Provider worked collaboratively with local authority and CQC to formulate and progress an action plan following previous inspection.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff supported people's independence and adapted communication to meet sensory needs.
  - Published: 2023-04-13
- Finding
  - Evidence: Provider implemented questionnaires to gather feedback from people, staff and relatives and acted on results.
  - Published: 2023-04-13
- Finding
  - Evidence: Complaints handling improved; a log of complaints was maintained with evidence of actions taken to resolve issues.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff training records showed all staff were up to date with mandatory training; specific competency training in place for specialist needs.
  - Published: 2023-04-13
- Finding
  - Evidence: Safeguarding training was up to date and no safeguarding concerns had been raised since the last inspection.
  - Published: 2023-04-13
- Finding
  - Evidence: People and relatives consistently reported feeling safe with staff, with positive feedback on staff kindness, respect and dignity.
  - Published: 2023-04-13
- **record_keeping** _(moderate)_
  - Evidence: The provider had not identified the issues found during this inspection including the lack of audits of people's medicines administration records (MARs), the missing MAR for one person.
  - Published: 2023-04-13
- **end_of_life_care** _(moderate)_
  - Evidence: There was no evidence that people's end of life wishes and care preferences had been explored with them so that personalised end of life care plans were developed.
  - Published: 2023-04-13
- **person_centred_care** _(critical)_
  - Evidence: In 2 people's care plans none of these sections had been completed by staff.
  - Published: 2023-04-13
- **governance** _(moderate)_
  - Evidence: The provider had not maintained a log of late or missed calls. There was no analysis of the reasons for late or missed calls.
  - Published: 2023-04-13

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-04-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13
- Finding
  - Using medicines safely
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-13

### well_led

- Finding
  - Duty of candour
  - Published: 2023-04-13
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles; governance and quality performance
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-528589352

HomeCare Compass is an independent guide and is not affiliated with the CQC.