# Dales Community Care Limited

Dales Community Care Limited is a CQC-regulated home-care agency in Skipton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/02/2019

## Practical info

- Postcode: BD23 1PB
- Registered manager: Burrows, Vicky
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Skipton
- Last CQC check: 27/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly audits of personnel and client files, accident records and medicines
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure in place with records of investigations and outcomes
  - Published: 2020-01-29
- Finding
  - Evidence: Active and experienced registered manager with daily presence supporting staff and people
  - Published: 2020-01-29
- Finding
  - Evidence: Strong working relationships with GPs, community nursing teams and local authority
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, spot checks in people's homes, and competency checks for medicines administration
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received a range of training including safeguarding, MCA/DoLS, medicines, moving and handling, and end of life care
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive care plans written in the first person, reviewed at least monthly and person-centred
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including DBS checks, employment history, references and interviews
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and reported staff were careful, gentle and supportive during personal care
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: Several people told us that care staff arrived late and did not always have enough time although this did not affect their overall satisfaction with the service provided.
  - Published: 2020-01-29
- Finding
  - Evidence: No formal complaints received; concerns resolved promptly to people's satisfaction.
  - Published: 2019-06-20
- Finding
  - Evidence: New digital system implemented enabling rapid information sharing across the staff team.
  - Published: 2019-06-20
- Finding
  - Evidence: Robust contingency plans for adverse weather conditions.
  - Published: 2019-06-20
- Finding
  - Evidence: People treated with dignity, respect and compassion; independence actively encouraged.
  - Published: 2019-06-20
- Finding
  - Evidence: Effective communication with external healthcare professionals about people's changing needs.
  - Published: 2019-06-20
- Finding
  - Evidence: Positive culture with active registered manager, regular audits, and quality assurance processes.
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans with people and families involved in care planning and reviews.
  - Published: 2019-06-20
- Finding
  - Evidence: Sufficient staffing levels with low turnover and no reliance on agency staff.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff training up to date including specialist courses in end of life care, pressure care awareness and dementia care.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines managed safely with staff competency checks and timely administration confirmed by people using the service.
  - Published: 2019-06-20
- **record_keeping** _(minor)_
  - Evidence: we did not see any record of the assessment carried out prior to the development of people's care plans. We discussed this with the registered manager at the time who said they would review the assessment documentation.
  - Published: 2019-06-20
- **care_planning** _(moderate)_
  - Evidence: it was not clearly documented how the level of risk was assessed or how to reduce the risk. The records we looked at did not follow the methodology outlined in the provider's own policy on risk assessments.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-528033179

HomeCare Compass is an independent guide and is not affiliated with the CQC.