# Bago Care Limited

Bago Care Limited is a CQC-regulated home-care agency in Newport Pagnell.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/09/2020

## Practical info

- Postcode: MK16 9FX
- Registered manager: George, Lizsandra
- Local authority: Milton Keynes
- Region: South East
- City: Newport Pagnell
- Last CQC check: 26/Sep/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular supervisions, spot checks and staff meetings supporting continuous learning
  - Published: 2022-01-21
- Finding
  - Evidence: Staff received infection control and PPE training, with additional COVID-19 training for managers
  - Published: 2022-01-21
- Finding
  - Evidence: Regular quality audits of medicines and care plan records
  - Published: 2022-01-21
- Finding
  - Evidence: Person-centred management team committed to high-quality care and consistency
  - Published: 2022-01-21
- Finding
  - Evidence: Safe recruitment process and sufficient staffing, with management covering calls during pandemic
  - Published: 2022-01-21
- Finding
  - Evidence: Medicine records introduced, staff trained and competency assessed regularly, with regular audits
  - Published: 2022-01-21
- Finding
  - Evidence: Improvements made since last inspection; provider no longer in breach of Regulation 12
  - Published: 2022-01-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-21
- Finding
  - Staffing and recruitment
  - Published: 2022-01-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-21
- Finding
  - Using medicines safely
  - Published: 2022-01-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-21
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-01-21
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-01-21
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5270947299

HomeCare Compass is an independent guide and is not affiliated with the CQC.