# BBA Care Ltd London

*Operated by Birmingham Business Associate Ltd.*

BBA Care Ltd London is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2022

## Practical info

- Postcode: HA0 1TX
- Registered manager: Nur, Dualeh
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 13/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Clear understanding and application of MCA principles and consent in daily care
  - Published: 2022-04-03
- Finding
  - Evidence: Effective quality assurance through spot checks, care plan audits and feedback questionnaires
  - Published: 2022-04-03
- Finding
  - Evidence: Responsive management who acted promptly on inspector feedback to make improvements
  - Published: 2022-04-03
- Finding
  - Evidence: Care Certificate-based induction, regular training and supervision; staff felt well supported
  - Published: 2022-04-03
- Finding
  - Evidence: Robust infection prevention and control with PPE provision and spot checks
  - Published: 2022-04-03
- Finding
  - Evidence: Staff matched with people according to language, cultural, food and religious preferences
  - Published: 2022-04-03
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references; no missed calls reported
  - Published: 2022-04-03
- Finding
  - Evidence: Personalised care and detailed risk assessments tailored to the individual's needs and home environment
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5266806779

HomeCare Compass is an independent guide and is not affiliated with the CQC.