# Lime Healthcare Support Limited

Lime Healthcare Support Limited is a CQC-regulated home-care agency in West Bromwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/04/2023

## Practical info

- Postcode: B70 6JW
- Registered manager: Sande-Daniel, Theresa
- Local authority: Sandwell
- Region: West Midlands
- City: West Bromwich
- Last CQC check: 14/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-14

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-14

### Other

- Finding
  - Evidence: Incident learning systems were in place with care plans updated following incidents.
  - Published: 2023-04-14
- Finding
  - Evidence: Effective infection prevention and control systems and PPE use were in place.
  - Published: 2023-04-14
- Finding
  - Evidence: Staff felt supported with access to regular supervision, team meetings and around-the-clock management availability.
  - Published: 2023-04-14
- Finding
  - Evidence: The service worked in partnership with other health professionals through multidisciplinary meetings.
  - Published: 2023-04-14
- Finding
  - Evidence: Complaints were managed and responded to effectively, with actions taken to prevent recurrence.
  - Published: 2023-04-14
- Finding
  - Evidence: Staff understood people's individual needs, preferences and communication styles, promoting dignity, respect and independence.
  - Published: 2023-04-14
- Finding
  - Evidence: People received person-centred support with personalised care plans reviewed every three months or sooner if needs changed.
  - Published: 2023-04-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-14
- Finding
  - Supporting people to develop and maintain relationships, follow interests and take part in activities
  - Published: 2023-04-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-14
- Finding
  - Using medicines safely
  - Published: 2023-04-14
- Finding
  - Staffing and recruitment
  - Published: 2023-04-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-14

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-04-14
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-04-14
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5266100087

HomeCare Compass is an independent guide and is not affiliated with the CQC.