# 365Medicare Tameside

*Operated by Fanco Ltd.*

365Medicare Tameside is a CQC-regulated home-care agency in Hyde.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2020

## Practical info

- Postcode: SK14 4EH
- Registered manager: Iqbal, Ghazala
- Local authority: Tameside
- Region: North West
- City: Hyde
- Last CQC check: 19/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-08-09
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-08-09
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2024-08-09

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-08-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-08-09

### Other

- Finding
  - Evidence: Staff worked proactively with other professionals such as social workers, receiving positive feedback from a social care professional.
  - Published: 2024-08-09
- Finding
  - Evidence: The provider acted in an open and honest way and was responsive to inspection feedback, making improvements during the inspection.
  - Published: 2024-08-09
- Finding
  - Evidence: Complaints were identified, investigated and used to improve the service, with people feeling comfortable to raise concerns.
  - Published: 2024-08-09
- Finding
  - Evidence: Staff received adequate training, support and induction including the Care Certificate and an 'Avant Day' training course.
  - Published: 2024-08-09
- Finding
  - Evidence: Electronic call monitoring was used to alert the provider if staff had not attended a call within 30 minutes; no missed calls were reported.
  - Published: 2024-08-09
- Finding
  - Evidence: Care plans were person-centred and provided staff with the information needed to provide care meeting people's needs and preferences.
  - Published: 2024-08-09
- Finding
  - Evidence: People and relatives told us staff were kind and caring in their approach and communicated well with them.
  - Published: 2024-08-09
- **record_keeping** _(minor)_
  - Evidence: In one case we saw the staff member had been employed before the provider had received written references...there was no record of verbal references.
  - Published: 2024-08-09
- **consent_capacity** _(moderate)_
  - Evidence: In some cases, it was not clear what decisions mental capacity assessments related to...the provider frequently referred to taking instruction from people's families without consideration of the individual's ability to take decisions.
  - Published: 2024-08-09
- **care_planning** _(moderate)_
  - Evidence: In one case we found the provider had not given adequate consideration to the recommendations of a professional...staff were directed to carry out potentially unsafe practices in relation to moving and handling.
  - Published: 2024-08-09
- **leadership** _(critical)_
  - Evidence: There had been no registered manager in post for approximately three months...the provider did not demonstrate the experience and knowledge required to run the service safely.
  - Published: 2024-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2024-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-08-09
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-08-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-08-09
- Finding
  - Staffing and recruitment
  - Published: 2024-08-09
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-08-09
- Finding
  - Using medicines safely
  - Published: 2024-08-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-08-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-08-09
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service
  - Published: 2024-08-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5257076134

HomeCare Compass is an independent guide and is not affiliated with the CQC.