# Bluebird Care (Wiltshire North)

*Operated by Safe and Sound Wiltshire LLP.*

Bluebird Care (Wiltshire North) is a CQC-regulated home-care agency in Bradford-on-avon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2019

## Practical info

- Postcode: BA15 1FH
- Registered manager: James, Donna
- Local authority: Wiltshire
- Region: South West
- City: Bradford-on-avon
- Last CQC check: 21/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Equality and diversity embedded in policy and practice, including culturally based services policy
  - Published: 2019-02-21
- Finding
  - Evidence: Active partnership working with local organisations and healthcare professionals
  - Published: 2019-02-21
- Finding
  - Evidence: Quality monitoring via audits, unannounced observations, MAR checks, and annual franchise quality review
  - Published: 2019-02-21
- Finding
  - Evidence: Open and inclusive leadership culture with accessible management and monthly team meetings
  - Published: 2019-02-21
- Finding
  - Evidence: End of life care provided with compassion; staff trained via local hospice partnership
  - Published: 2019-02-21
- Finding
  - Evidence: Strong continuity of care with consistent staff allocation and travel time built into rotas
  - Published: 2019-02-21
- Finding
  - Evidence: Personalised care plans developed through thorough initial assessments with healthcare professional liaison
  - Published: 2019-02-21
- Finding
  - Evidence: Regular supervision, refresher training, and appraisal process in place for all staff
  - Published: 2019-02-21
- Finding
  - Evidence: Comprehensive induction including Care Certificate, shadowing, and interactive training by a registered nurse trainer
  - Published: 2019-02-21
- Finding
  - Evidence: Robust recruitment including DBS checks and sufficient staffing levels maintained
  - Published: 2019-02-21
- Finding
  - Evidence: Medicines administered safely using dosette boxes; staff trained and observed for competency
  - Published: 2019-02-21
- Finding
  - Evidence: People felt safe and reported kind, unhurried staff who promoted independence and dignity
  - Published: 2019-02-21
- **record_keeping** _(minor)_
  - Evidence: Some daily notes were basic and task orientated. We discussed this with the registered manager who told us they were working to improve how staff recorded their visit.
  - Published: 2019-02-21
- **record_keeping** _(moderate)_
  - Evidence: Records demonstrated that improvement was needed to make sure MAR were completed in full as there were gaps in recording...the MAR had not been signed.
  - Published: 2019-02-21
- Finding
  - Evidence: An online scheduling system was used to monitor visit times and staff attendance, supporting punctuality and planning.
  - Published: 2016-08-06
- Finding
  - Evidence: Registered manager was approachable, visible, and proactive in quality monitoring including care record audits and home visits.
  - Published: 2016-08-06
- Finding
  - Evidence: Effective complaints procedure in place with accessible information; no formal complaints received at the time of inspection.
  - Published: 2016-08-06
- Finding
  - Evidence: Care records were detailed, person-centred, and regularly reviewed in line with changing needs.
  - Published: 2016-08-06
- Finding
  - Evidence: Staff were well supervised, with regular one-to-one supervision, spot checks, and a comprehensive induction and training programme.
  - Published: 2016-08-06
- Finding
  - Evidence: Medicines management was safe, with accurate charts, secure storage, regular stock checks, and trained staff.
  - Published: 2016-08-06
- Finding
  - Evidence: Robust safeguarding awareness with staff trained in abuse recognition, whistleblowing procedures, and up-to-date policies.
  - Published: 2016-08-06
- Finding
  - Evidence: People spoke highly of all staff, describing them as kind, caring, and respectful, with strong person-centred care values embedded across the team.
  - Published: 2016-08-06
- **missed_or_late_visits** _(minor)_
  - Evidence: some people said the service was not always prompt and carers were often very late. The registered manager had written an action plan to address this.
  - Published: 2016-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-525508238

HomeCare Compass is an independent guide and is not affiliated with the CQC.