# The Care Bureau Ltd - Domiciliary Care - Northampton

*Operated by The Care Bureau Limited.*

The Care Bureau Ltd - Domiciliary Care - Northampton is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/02/2023

## Practical info

- Postcode: NN3 6BJ
- Registered manager: Molloy, Laura
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 10/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2024-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-04
- Finding
  - Staff worked with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-04

### Other

- Finding
  - Evidence: Strong partnership working with health, social care professionals and commissioners.
  - Published: 2024-04-04
- Finding
  - Evidence: Provider acted promptly on feedback, including arranging DBS refresher check and refresher training following inspection findings.
  - Published: 2024-04-04
- Finding
  - Evidence: Effective quality assurance systems including regular audits, spot checks and satisfaction surveys.
  - Published: 2024-04-04
- Finding
  - Evidence: People treated with dignity and respect; staff had warm, caring relationships with those they supported.
  - Published: 2024-04-04
- Finding
  - Evidence: Medicines managed safely with accurate MAR records and regular audits.
  - Published: 2024-04-04
- Finding
  - Evidence: Staff received induction training, supervision and one-to-one meetings to support their development.
  - Published: 2024-04-04
- Finding
  - Evidence: Thorough recruitment process including DBS checks, employment history and proof of identity.
  - Published: 2024-04-04
- Finding
  - Evidence: Sufficient staffing levels with a call monitoring system to track arrivals and alert the service when staff were running late.
  - Published: 2024-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-04
- Finding
  - Using medicines safely
  - Published: 2024-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-04
- Finding
  - Staffing and recruitment
  - Published: 2024-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-04
- Finding
  - Continuous learning and improving care
  - Published: 2024-04-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5254426380

HomeCare Compass is an independent guide and is not affiliated with the CQC.