# Eleanor Nursing & Social Care Ltd - Lewisham Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing & Social Care Ltd - Lewisham Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/06/2023

## Practical info

- Postcode: SE12 8RU
- Registered manager: Perera, Inoka
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2023-08-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-12

### Other

- Finding
  - Evidence: Registered manager was proactive; staff morale was positive following new management.
  - Published: 2023-08-12
- Finding
  - Evidence: Regular supervisions, appraisals and spot checks were carried out for care workers.
  - Published: 2023-08-12
- Finding
  - Evidence: Provider held well-being events and used feedback surveys to involve people in service improvement.
  - Published: 2023-08-12
- Finding
  - Evidence: Infection prevention and control policy was up to date and staff had sufficient PPE.
  - Published: 2023-08-12
- Finding
  - Evidence: Risk assessments were thorough, covering physical environment, falls, allergies and mental health risks.
  - Published: 2023-08-12
- Finding
  - Evidence: Effective multi-agency working with GPs, pharmacies and local authority to meet people's health needs.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff completed a structured induction including the Care Certificate and training in safeguarding, dementia, infection control and other areas.
  - Published: 2023-08-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-12
- Finding
  - Planning personalised care to ensure people have choice, control and to meet their needs and preferences
  - Published: 2023-08-12

### safe

- Finding
  - Lessons learned when things go wrong
  - Published: 2023-08-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-12
- Finding
  - Using medicines safely
  - Published: 2023-08-12
- Finding
  - Staffing and recruitment
  - Published: 2023-08-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5253222159

HomeCare Compass is an independent guide and is not affiliated with the CQC.