# Primrose Healthcare Services Limited

Primrose Healthcare Services Limited is a CQC-regulated home-care agency in Redhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2026

## Practical info

- Postcode: RH1 5BX
- Registered manager: Famuditimi, Olubukola
- Local authority: Surrey
- Region: South East
- City: Redhill
- Last CQC check: 16/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-28
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-28
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-28

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-28

### Other

- Finding
  - Evidence: Provider was no longer in breach of Regulation 17, having made sufficient improvements since last inspection
  - Published: 2021-07-10
- Finding
  - Evidence: Person-centred culture demonstrated, including staff attending Sunday calls to sing hymns with a person unable to attend church
  - Published: 2021-07-10
- Finding
  - Evidence: Regular spot checks, quarterly review calls, and team meetings supported quality monitoring
  - Published: 2021-07-10
- Finding
  - Evidence: One registered manager in post with clear oversight, replacing the previous dual-manager arrangement
  - Published: 2021-07-10
- Finding
  - Evidence: Accidents and incidents were reviewed and outcomes shared with staff to promote learning
  - Published: 2021-07-10
- Finding
  - Evidence: Staff received safeguarding training and the registered manager served as safeguarding lead
  - Published: 2021-07-10
- Finding
  - Evidence: Staff wore full PPE and followed good infection prevention and control practices in people's homes
  - Published: 2021-07-10
- Finding
  - Evidence: Electronic medicines administration records (EMARs) ensured people received appropriate medicines at correct times
  - Published: 2021-07-10
- Finding
  - Evidence: Risks to people were assessed and monitored with clear care plan instructions for staff
  - Published: 2021-07-10
- **governance** _(minor)_
  - Evidence: a recent recruitment audit had been completed and it had been identified that files did not contain all appropriate documentation
  - Published: 2021-07-10
- **record_keeping** _(minor)_
  - Evidence: the registered manager needed to ensure the system was kept up to date
  - Published: 2021-07-10
- **missed_or_late_visits** _(minor)_
  - Evidence: I have had them turn up a lot later than expected, they mostly let me know but a few times they haven't
  - Published: 2021-07-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-28
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control; End of life care and support
  - Published: 2019-06-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-06-28
- Finding
  - Staffing and recruitment
  - Published: 2019-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-28
- Finding
  - Using medicines safely
  - Published: 2019-06-28

### well_led

- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-06-28
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-06-28
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5252867981

HomeCare Compass is an independent guide and is not affiliated with the CQC.