# My Homecare West Kent

*Operated by Kindred Hearts Ltd.*

My Homecare West Kent is a CQC-regulated home-care agency in Tonbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/05/2019

## Practical info

- Postcode: TN9 2AA
- Registered manager: Starr, Katie
- Local authority: Kent
- Region: South East
- City: Tonbridge
- Last CQC check: 22/May/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnerships with health and social care professionals including occupational therapists and dieticians
  - Published: 2019-05-22
- Finding
  - Evidence: MCA principles understood and applied; people's consent sought before all care tasks
  - Published: 2019-05-22
- Finding
  - Evidence: Complaints were acknowledged, investigated and resolved efficiently, praised by a healthcare professional
  - Published: 2019-05-22
- Finding
  - Evidence: Registered manager proactively engaged with local authority on safeguarding concerns and notified CQC appropriately
  - Published: 2019-05-22
- Finding
  - Evidence: Staff received thorough induction including the Care Certificate, ongoing training, supervision, appraisals and spot checks
  - Published: 2019-05-22
- Finding
  - Evidence: No missed visits recorded; systems in place to monitor late calls and notify people proactively
  - Published: 2019-05-22
- Finding
  - Evidence: Medicines were managed safely with trained staff, completed MARs and regular audits showing no concerns
  - Published: 2019-05-22
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were in place for all new staff
  - Published: 2019-05-22
- Finding
  - Evidence: Care plans were detailed, individualised and regularly reviewed to reflect people's needs and preferences
  - Published: 2019-05-22
- Finding
  - Evidence: People received care from regular, consistent staff who were described as kind, caring, patient and understanding
  - Published: 2019-05-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5241373424

HomeCare Compass is an independent guide and is not affiliated with the CQC.