# Helping Hands Preston

*Operated by Midshires Care Limited.*

Helping Hands Preston is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2023

## Practical info

- Postcode: PR5 6LF
- Registered manager: Ilunga, Renee
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 01/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager maintained an open-door policy and engaged staff including those reluctant to speak in larger groups.
  - Published: 2023-09-01
- Finding
  - Evidence: Infection prevention and control arrangements in place with staff trained and equipped with PPE.
  - Published: 2023-09-01
- Finding
  - Evidence: Open and transparent culture around accidents, incidents and near misses with lessons shared across the staff team.
  - Published: 2023-09-01
- Finding
  - Evidence: Effective safeguarding oversight with staff trained and aware of reporting responsibilities.
  - Published: 2023-09-01
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks and previous employer references.
  - Published: 2023-09-01
- Finding
  - Evidence: Provider responded immediately during the inspection to address medicine administration recording issues.
  - Published: 2023-09-01
- Finding
  - Evidence: Positive feedback about the registered manager; staff described them as approachable, structured, and confidence-inspiring.
  - Published: 2023-09-01
- **staff_training** _(minor)_
  - Evidence: Staff told us they would not hesitate to raise concerns... staff who expressed concerns around the use of online training.
  - Published: 2023-09-01
- **governance** _(minor)_
  - Evidence: Information in action plans needed to be more robust to demonstrate the action which had been taken.
  - Published: 2023-09-01
- **care_planning** _(minor)_
  - Evidence: registered manager had identified that care plans required updating in a recent audit and actions were ongoing to improve the records.
  - Published: 2023-09-01
- **record_keeping** _(moderate)_
  - Evidence: written guidance on how to keep people safe was not always robust, we found examples where information to lessen the risks to people was missing.
  - Published: 2023-09-01
- **medication_management** _(moderate)_
  - Evidence: staff were not always documenting how many of each tablet were given and the times they were given was not always clear.
  - Published: 2023-09-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-01
- Finding
  - Staffing and recruitment
  - Published: 2023-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-01
- Finding
  - Using medicines safely
  - Published: 2023-09-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-01

### well_led

- Finding
  - Continuous learning, improving care and working in partnership
  - Published: 2023-09-01
- Finding
  - Engaging and involving people, public and staff
  - Published: 2023-09-01
- Finding
  - Managers and staff clear on roles, quality performance, risks and regulatory requirements
  - Published: 2023-09-01
- Finding
  - Duty of candour
  - Published: 2023-09-01
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5237992627

HomeCare Compass is an independent guide and is not affiliated with the CQC.