# Turning Point - Kent DCA

*Operated by Turning Point.*

Turning Point - Kent DCA is a CQC-regulated home-care agency in Broadstairs.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/09/2019

## Practical info

- Postcode: CT10 2QQ
- Registered manager: Cripps, Louise
- Local authority: Kent
- Region: South East
- City: Broadstairs
- Last CQC check: 05/Sep/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: MCA and DoLS processes understood and applied, with Court of Protection applications made where required
  - Published: 2021-10-30
- Finding
  - Evidence: Staff recruited using person-matching approach involving people and families in the interview process
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative community engagement including People's Parliament and Quality Checker roles for people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Regular audits at monthly and quarterly intervals by multiple levels of management
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive care plans including communication passports, risk assessments and health action plans
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding awareness with staff able to describe escalation procedures and referrals made appropriately
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with staff trained, observed and signed off as competent before administering
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to achieve aspirational goals including international holidays and community activities
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture with staff building deep, consistent relationships with people supported
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: The provider had not asked stakeholders for example GP's and care managers for their feedback, this was an area for improvement.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: there were no recorded follow up or date for when the action plan should be completed.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: There were currently not enough staff employed to cover all of the support hours being provided.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care planning in place with staff wellbeing support offered for bereavement.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with health professionals including SALT, physiotherapists, dieticians and mental health teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff well supported with regular supervision, annual appraisals, ongoing training and development opportunities.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager fostered open, inclusive culture with forums, questionnaires, open-door sessions and 'monthly matters' events.
  - Published: 2021-10-30
- Finding
  - Evidence: People involved in recruitment process and matched with staff based on skills, interests and compatibility.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive risk-taking actively encouraged, supporting people to engage in activities such as zip wires and indoor skydiving.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with medicines champion introduced, spot checks, monthly audits and competency assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture with staff trained to recognise and report abuse and registered manager making referrals as required.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive person-centred care plans including 'bucket lists' with aspirational goals and detailed communication strategies.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported by a consistent core staff team with right skills, knowledge and competencies, using regular agency staff for continuity.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: Some people had restrictive equipment in place to help them remain safe such as lap belts. This was not specified on the documentation although had been discussed and agreed.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: We found a document in one person's care file which contained inaccurate information about how staff should respond to their epilepsy.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-522468574

HomeCare Compass is an independent guide and is not affiliated with the CQC.