# MyCare Home Services Ltd

MyCare Home Services Ltd is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: UB8 2QE
- Registered manager: Majda, Monika
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-15

### Other

- Finding
  - Evidence: Leadership team comprised registered nurses with multi-sector health and social care experience.
  - Published: 2022-11-10
- Finding
  - Evidence: Person-centred care with people involved in care planning and reviews; diverse needs recorded in care plans.
  - Published: 2022-11-10
- Finding
  - Evidence: Electronic systems allowed people and families to access care records, leave comments and check care delivery.
  - Published: 2022-11-10
- Finding
  - Evidence: Effective quality monitoring including a range of audits, external professional audits, and regular stakeholder feedback.
  - Published: 2022-11-10
- Finding
  - Evidence: Robust systems for recording and learning from accidents, incidents, complaints and safeguarding alerts with lessons shared with staff.
  - Published: 2022-11-10
- Finding
  - Evidence: Effective infection control systems with PPE provision and COVID-19 adapted procedures.
  - Published: 2022-11-10
- Finding
  - Evidence: Medicines administered safely with trained staff whose competencies were regularly assessed; provider liaised with prescribers and pharmacists.
  - Published: 2022-11-10
- Finding
  - Evidence: Electronic call monitoring system confirmed care workers arrived on time and stayed for the agreed length of time.
  - Published: 2022-11-10
- Finding
  - Evidence: Sufficient staff recruitment checks including identity, employment history, skills and knowledge, with regular competency assessments.
  - Published: 2022-11-10
- Finding
  - Evidence: Risks to people's safety and wellbeing were assessed, monitored and managed with regularly reviewed risk assessments including management plans.
  - Published: 2022-11-10

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-15
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-15
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-15
- Finding
  - Using medicines safely
  - Published: 2019-06-15
- Finding
  - Staffing and recruitment
  - Published: 2019-06-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-15
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-06-15
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5219442349

HomeCare Compass is an independent guide and is not affiliated with the CQC.