# Jaysh Care Services

*Operated by Jaysh Care Services Limited.*

Jaysh Care Services is a CQC-regulated home-care agency in Liss.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2025

## Practical info

- Postcode: GU33 7AD
- Registered manager: Goscomb, Denise
- Local authority: Hampshire
- Region: South East
- City: Liss
- Last CQC check: 26/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-10

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-10

### Other

- Finding
  - Evidence: Duty of candour policy was in place and CQC were notified of all significant events; previous rating was displayed publicly
  - Published: 2023-01-10
- Finding
  - Evidence: Following inspection, recruitment processes were reviewed and improved, with DBS checks now completed prior to new staff starting
  - Published: 2023-01-10
- Finding
  - Evidence: The provider had a complaints policy and complaints were responded to appropriately
  - Published: 2023-01-10
- Finding
  - Evidence: People's dietary needs were recorded and people reported being well supported with food and drink choices
  - Published: 2023-01-10
- Finding
  - Evidence: Staff demonstrated knowledge of dignified and respectful care, including privacy during personal care
  - Published: 2023-01-10
- Finding
  - Evidence: Staff had access to PPE and used it effectively; people confirmed masks and gloves were worn as required
  - Published: 2023-01-10
- Finding
  - Evidence: Safeguarding incidents had been reported to the local authority and a safeguarding policy was in place and up to date
  - Published: 2023-01-10
- **staff_competency** _(moderate)_
  - Evidence: The registered manager told us staff received observations and competency assessments... however; they were unable to provide any evidence this took place.
  - Published: 2023-01-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-10
- Finding
  - End of life care and support
  - Published: 2023-01-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-10
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-10
- Finding
  - Staffing and recruitment
  - Published: 2023-01-10
- Finding
  - Using medicines safely
  - Published: 2023-01-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-10

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5213237175

HomeCare Compass is an independent guide and is not affiliated with the CQC.