# Endless Love Healthcare Services Ltd

Endless Love Healthcare Services Ltd is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2023

## Practical info

- Postcode: RG5 3PY
- Registered manager: Rusike, Sharon
- Local authority: Wokingham
- Region: South East
- City: Reading
- Last CQC check: 01/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-01

### Other

- Finding
  - Evidence: Open and transparent leadership culture with regular team meetings every 2 months and staff supervision to support development.
  - Published: 2023-07-01
- Finding
  - Evidence: Strong multi-agency working with occupational therapists, district nurses, GPs, physiotherapists and the local authority.
  - Published: 2023-07-01
- Finding
  - Evidence: Effective quality assurance systems including monthly audits of care plans, risk assessments, incidents and safeguarding concerns with themes and trends analysis.
  - Published: 2023-07-01
- Finding
  - Evidence: Very low staff turnover supporting consistent care, with a minimum of 20 hours shadowing before new staff work independently.
  - Published: 2023-07-01
- Finding
  - Evidence: Person-centred care plans included likes, dislikes, daily routines, life histories and communication needs, co-created with people, relatives and professionals.
  - Published: 2023-07-01
- Finding
  - Evidence: All staff administering medicines had completed medicine management training with competencies reviewed annually and spot-check audits at least every 2 months.
  - Published: 2023-07-01
- Finding
  - Evidence: Robust recruitment processes including full employment histories, DBS checks, and relevant qualifications in line with legal requirements.
  - Published: 2023-07-01
- Finding
  - Evidence: People felt safe and staff responded promptly to concerns, with no missed visits reported and proactive communication about late arrivals.
  - Published: 2023-07-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-01
- Finding
  - Using medicines safely
  - Published: 2023-07-01
- Finding
  - Staffing and recruitment
  - Published: 2023-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5207626106

HomeCare Compass is an independent guide and is not affiliated with the CQC.