# Home Instead Senior Care

*Operated by Radcliffe Care Services Limited.*

Home Instead Senior Care is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2024

## Practical info

- Postcode: NG7 2UL
- Registered manager: Bignell, Ian
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 02/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour upheld with timely notifications to CQC and people informed when things went wrong.
  - Published: 2024-02-02
- Finding
  - Evidence: People and relatives involved in care planning via meetings, online platforms, and questionnaires.
  - Published: 2024-02-02
- Finding
  - Evidence: Provider worked in partnership with GPs, district nurses, and other professionals, with guidance documented in care plans.
  - Published: 2024-02-02
- Finding
  - Evidence: Open and transparent culture with approachable management; staff felt confident raising concerns and receiving feedback.
  - Published: 2024-02-02
- Finding
  - Evidence: Person-centred care plans regularly updated, identifying risks with clear guidance for staff on risk mitigation.
  - Published: 2024-02-02
- Finding
  - Evidence: Effective infection prevention and control including appropriate use of PPE.
  - Published: 2024-02-02
- Finding
  - Evidence: Medicines administered safely with competency checks; a medicine error was identified, reviewed, and lessons shared with all staff.
  - Published: 2024-02-02
- Finding
  - Evidence: Robust staff recruitment with DBS and background checks, regular training, competency checks, and supervisions in place.
  - Published: 2024-02-02
- Finding
  - Evidence: People reported feeling safe with consistent staff who knew them well and communicated proactively about changes or running late.
  - Published: 2024-02-02
- Finding
  - Evidence: Alzheimer's and Dementia workshop offered to people, relatives and the local community to raise awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Community engagement including coffee mornings, seasonal events and 'Random act of kindness day'.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance auditing processes were in place to monitor and drive improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Internal award scheme and regional award nomination recognised exceptional staff performance.
  - Published: 2021-10-30
- Finding
  - Evidence: Bi-lingual staff employed and service user guide provided in braille and audio to meet diverse and communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: People praised staff as kind, compassionate, caring, dignified and respectful.
  - Published: 2021-10-30
- Finding
  - Evidence: Minimum one-hour calls enabled staff to build positive, meaningful relationships with people.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment checks including criminal record checks were in place for all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff always arrived on time and stayed for the agreed length of each call, with the office calling ahead on the rare occasion of lateness.
  - Published: 2021-10-30
- Finding
  - Evidence: All people and relatives felt safe when staff supported them in their homes.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: We did note that there were a small number of gaps in the training for some staff. After the inspection, the registered manager assured us this was in the process of being addressed.
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-02
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2024-02-02
- Finding
  - Staffing and recruitment
  - Published: 2024-02-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-02
- Finding
  - Duty of candour; Continuous learning and improving care
  - Published: 2024-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-520736057

HomeCare Compass is an independent guide and is not affiliated with the CQC.