# Churchview Care Services (Taunton)

*Operated by Oaklea Care Limited.*

Churchview Care Services (Taunton) is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TA1 4EA
- Registered manager: Taylor, Kathryn
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 22/Aug/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-05-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-05-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-05-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-05-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-05-15

### Other

- Finding
  - Evidence: The new manager was open, transparent and responsive during the inspection, taking action on issues raised.
  - Published: 2025-05-15
- Finding
  - Evidence: Infection prevention and control was effective; PPE was available and used appropriately by staff.
  - Published: 2025-05-15
- Finding
  - Evidence: Kind, compassionate and person-centred interactions were consistently observed between staff and people using the service.
  - Published: 2025-05-15
- Finding
  - Evidence: People were supported to access specialist health and community services; care plans included healthcare professional contacts.
  - Published: 2025-05-15
- Finding
  - Evidence: Staff completed induction including the Care Certificate and received ongoing training across a wide range of subjects.
  - Published: 2025-05-15
- Finding
  - Evidence: Safe recruitment practices were followed with appropriate checks and references before new staff began work.
  - Published: 2025-05-15
- Finding
  - Evidence: Staff received safeguarding training and were able to recognise signs of abuse; people felt safe with their support workers.
  - Published: 2025-05-15
- **communication_with_families** _(moderate)_
  - Evidence: Our biggest concern is there is no communication. We ask for meetings to discuss issues and the management say please contact us and we will do better but it just does not happen
  - Published: 2025-05-15
- **record_keeping** _(moderate)_
  - Evidence: Records contained contradictory information. For example, one person's risk assessment stated that the local authority managed their finances, although another document stated it was the person's parents.
  - Published: 2025-05-15
- **care_planning** _(moderate)_
  - Evidence: Some care plans and risk assessments were detailed and accurate, others lacked guidance and information to ensure care was delivered safely.
  - Published: 2025-05-15
- **governance** _(critical)_
  - Evidence: Medicines audits detailed protocols were in place to guide staff when to administer 'when required' medicines...During the inspection these were not always in place
  - Published: 2025-05-15
- **consent_capacity** _(critical)_
  - Evidence: People's mental capacity was not always assessed in line with the MCA and the provider's own policies.
  - Published: 2025-05-15
- **safeguarding** _(critical)_
  - Evidence: The provider did not have effective systems and processes in place to safeguard people from the risk of financial abuse.
  - Published: 2025-05-15
- **medication_management** _(critical)_
  - Evidence: protocols were not always in place to guide staff when to administer people's 'when required' medicines. This meant people were at risk of not receiving their medication safely
  - Published: 2025-05-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-05-15
- Finding
  - Preventing and controlling infection
  - Published: 2025-05-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-05-15
- Finding
  - Staffing and recruitment
  - Published: 2025-05-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-05-15
- Finding
  - Using medicines safely
  - Published: 2025-05-15

### well_led

- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2025-05-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-05-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-05-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-05-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5204064002

HomeCare Compass is an independent guide and is not affiliated with the CQC.