# Charity Earnshaw

*Operated by Mrs Charity Kelechi Earnshaw.*

Charity Earnshaw is a CQC-regulated home-care agency in Sidmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/05/2024

## Practical info

- Postcode: EX10 0DZ
- Registered manager: Earnshaw, Charity
- Local authority: Devon
- Region: South West
- City: Sidmouth
- Last CQC check: 02/May/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-08
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-04-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-08

### Other

- Finding
  - Evidence: Service no longer in Special Measures following demonstrated improvements.
  - Published: 2022-04-08
- Finding
  - Evidence: Open, honest culture with duty of candour observed and positive engagement with health and social care professionals.
  - Published: 2022-04-08
- Finding
  - Evidence: Comprehensive range of audits, observations and quality assurance questionnaires monitoring the service.
  - Published: 2022-04-08
- Finding
  - Evidence: Staff were well trained and competent, with thorough induction, ongoing supervision and access to specialist training.
  - Published: 2022-04-08
- Finding
  - Evidence: Sufficient, consistent staffing with effective recruitment including DBS and reference checks.
  - Published: 2022-04-08
- Finding
  - Evidence: Medicines were safely managed with training, competency assessments and robust quality assurance checks.
  - Published: 2022-04-08
- Finding
  - Evidence: Proactive safeguarding referrals and clear policies; staff understood their safeguarding responsibilities.
  - Published: 2022-04-08
- Finding
  - Evidence: Risk assessments contained clear and detailed guidance for staff and were consistent with care plans and daily notes.
  - Published: 2022-04-08
- **leadership** _(minor)_
  - Evidence: The next test will be when the service grows and whether processes are robust enough and are embedded in practice
  - Published: 2022-04-08
- **governance** _(moderate)_
  - Evidence: systems and processes had been established but these needed to be fully embedded in practice.
  - Published: 2022-04-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-08
- Finding
  - Staffing and recruitment
  - Published: 2022-04-08
- Finding
  - Using medicines safely
  - Published: 2022-04-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-08

### well_led

- Finding
  - Engaging and involving people, promoting a positive person-centred culture
  - Published: 2022-04-08
- Finding
  - Working in partnership with others
  - Published: 2022-04-08
- Finding
  - Managers and staff clear about roles, governance and continuous learning
  - Published: 2022-04-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5199300660

HomeCare Compass is an independent guide and is not affiliated with the CQC.