# Penrose Care Limited

*Operated by Penrose Care Ltd.*

Penrose Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 03/03/2022

## Practical info

- Postcode: NW3 5BG
- Registered manager: Stephenson-Padron, Robert
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 03/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-03

### Other

- Finding
  - Evidence: Strong partnership working with external health and social care professionals who praised staff curiosity and responsiveness
  - Published: 2022-03-03
- Finding
  - Evidence: Reliable timekeeping with no missed visits reported by people and relatives
  - Published: 2022-03-03
- Finding
  - Evidence: Extended induction (minimum 30 hours shadowing) and continuous professional development empowering staff to deliver bespoke care
  - Published: 2022-03-03
- Finding
  - Evidence: Exceptional leadership with highly visible managers, clear accountability, effective quality monitoring and a 'No Problem' adaptable culture
  - Published: 2022-03-03
- Finding
  - Evidence: Strong end-of-life care working closely with palliative team, with families reporting exemplary, compassionate support
  - Published: 2022-03-03
- Finding
  - Evidence: Comprehensive care plans, robust risk assessments and effective daily medicines audits identifying and addressing errors quickly
  - Published: 2022-03-03
- Finding
  - Evidence: Outstanding community contribution including the Belsize Village 'Streatery' alfresco dining initiative and donating PPE to local hospitals/hospices
  - Published: 2022-03-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-03
- Finding
  - End of life care and support
  - Published: 2022-03-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-03
- Finding
  - Using medicines safely
  - Published: 2022-03-03
- Finding
  - Staffing and recruitment
  - Published: 2022-03-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-03-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-03-03
- Finding
  - Working in partnership with others
  - Published: 2022-03-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-519539290

HomeCare Compass is an independent guide and is not affiliated with the CQC.