# Alexandras Community Care Truro

*Operated by Westcountry Home Care Limited.*

Alexandras Community Care Truro is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2026

## Practical info

- Postcode: TR1 2XN
- Registered manager: Hendy, Robyn
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 13/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were resolved promptly and people felt listened to
  - Published: 2019-06-21
- Finding
  - Evidence: Good partnership working with external health and social care agencies
  - Published: 2019-06-21
- Finding
  - Evidence: Effective quality assurance including audits, call monitoring, surveys and spot checks driving continuous improvement
  - Published: 2019-06-21
- Finding
  - Evidence: Strong registered manager who was visible, hands-on and fostered an open, transparent culture
  - Published: 2019-06-21
- Finding
  - Evidence: Staff felt respected, valued and supported, with regular supervision, appraisals and spot checks
  - Published: 2019-06-21
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and reflected people's individual needs and preferences
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines were well managed with appropriate records completed by staff
  - Published: 2019-06-21
- Finding
  - Evidence: Robust safeguarding systems in place with regular staff training and clear escalation processes
  - Published: 2019-06-21
- Finding
  - Evidence: No missed visits reported; people were kept informed of any changes to their care
  - Published: 2019-06-21
- Finding
  - Evidence: People consistently reported feeling safe and well-treated by a stable, caring staff team
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5177046040

HomeCare Compass is an independent guide and is not affiliated with the CQC.