# Caring Companions 4 U LTD

Caring Companions 4 U LTD is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/05/2022

## Practical info

- Postcode: NG31 7EU
- Registered manager: Woodall, Kim
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 14/May/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-14

### Other

- Finding
  - Evidence: Recognition through 'above and beyond' awards and quarterly attendance bonus
  - Published: 2022-05-14
- Finding
  - Evidence: Learning from incidents (e.g. medicine label dating, occupational therapy referral)
  - Published: 2022-05-14
- Finding
  - Evidence: Electronic quality assurance system flagging outstanding tasks each month
  - Published: 2022-05-14
- Finding
  - Evidence: Person-centred culture, including learning sign language basics for a service user
  - Published: 2022-05-14
- Finding
  - Evidence: Service worked with external health agencies and shared information with hospitals
  - Published: 2022-05-14
- Finding
  - Evidence: Full assessments of care needs completed before service began
  - Published: 2022-05-14
- Finding
  - Evidence: Staff supported to complete external equivalent of the Care Certificate
  - Published: 2022-05-14
- Finding
  - Evidence: New staff completed inductions and shadowing with experienced staff
  - Published: 2022-05-14
- Finding
  - Evidence: Safe recruitment processes including DBS checks, interviews and references
  - Published: 2022-05-14
- Finding
  - Evidence: Medicines were managed safely with allergies and GP information highlighted on MARs
  - Published: 2022-05-14
- Finding
  - Evidence: Risks to people were managed effectively and people were safeguarded from the risk of abuse
  - Published: 2022-05-14
- **record_keeping** _(minor)_
  - Evidence: The service held quarterly team meetings, but meeting agendas and outcomes were not always recorded.
  - Published: 2022-05-14
- **care_planning** _(minor)_
  - Evidence: Medicines were managed safely, however some care plans needed more specific information on support people required.
  - Published: 2022-05-14
- **infection_control** _(minor)_
  - Evidence: COVID-19 risk assessments were in place but were not always personalised.
  - Published: 2022-05-14
- **safeguarding** _(minor)_
  - Evidence: Staff were not always aware of whistleblowing policies and procedures but did understand a need to raise any concerns.
  - Published: 2022-05-14
- **staffing_levels** _(moderate)_
  - Evidence: The service was impacted by low staffing levels and the management team had been supporting with care calls to ensure people got the care and support they needed.
  - Published: 2022-05-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-14
- Finding
  - Staffing and recruitment
  - Published: 2022-05-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-14
- Finding
  - Using medicines safely
  - Published: 2022-05-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-14

### well_led

- Finding
  - Duty of candour, continuous learning and working in partnership with others
  - Published: 2022-05-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5173880153

HomeCare Compass is an independent guide and is not affiliated with the CQC.