# Love 2 Care Homecare Services Ltd

Love 2 Care Homecare Services Ltd is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/07/2025

## Practical info

- Postcode: SN2 8AD
- Registered manager: Webb, Scarlett
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 15/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood Duty of Candour and engaged positively with inspection.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives involved in care reviews and reported positive experiences.
  - Published: 2025-12-12
- Finding
  - Evidence: Learning culture promoted; incidents reviewed and reflective meetings held.
  - Published: 2025-12-12
- Finding
  - Evidence: Safeguarding training completed by staff; investigations carried out appropriately.
  - Published: 2025-12-12
- Finding
  - Evidence: Infection prevention and control policy was up to date and PPE used effectively.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines administered as prescribed with regular competency checks for staff.
  - Published: 2025-12-12
- Finding
  - Evidence: Sufficient staffing levels maintained; agency staff used only at weekends and accompanied by regular staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe with staff and expressed trust in their carers.
  - Published: 2025-12-12
- **record_keeping** _(critical)_
  - Evidence: The systems to monitor quality were not always effective and records were not always accurate or up to date.
  - Published: 2025-12-12
- **supervision_appraisal** _(moderate)_
  - Evidence: supervision/spot check meetings for staff had not been held regularly since the last inspection, but we saw a supervision schedule was now in place.
  - Published: 2025-12-12
- **missed_or_late_visits** _(moderate)_
  - Evidence: People and their relatives told us that whilst things had improved since the last inspection, staff were still not always punctual.
  - Published: 2025-12-12
- **staff_training** _(moderate)_
  - Evidence: The provider did not have an effective system in place to ensure staff received training in line with the training policy.
  - Published: 2025-12-12
- **governance** _(critical)_
  - Evidence: The provider had not established effective governance systems to ensure the service was operating in line with policies and procedures.
  - Published: 2025-12-12
- **care_planning** _(critical)_
  - Evidence: People's care plans identified risks to their health and wellbeing but did not always contain information about the risk, or guidance for staff on how to mitigate the risk.
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5169233580

HomeCare Compass is an independent guide and is not affiliated with the CQC.