# Walsingham Support - Supported Living West Cumbria

*Operated by Walsingham Support.*

Walsingham Support - Supported Living West Cumbria is a CQC-regulated home-care agency in Workington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/10/2023

## Practical info

- Postcode: CA14 3YP
- Registered manager: Reay, Kari
- Local authority: Cumberland
- Region: North West
- City: Workington
- Last CQC check: 31/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents were investigated and lessons learned tracked via action plans.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received induction and specific training to meet individual needs; supervision meetings held every 6–8 weeks.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were safely recruited with appropriate DBS checks; people using the service were involved in recruitment panels.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were managed safely and people were encouraged to be independent with medicines administration where possible.
  - Published: 2025-12-12
- Finding
  - Evidence: People had fulfilling and meaningful activities including community work, hobbies and sporting activities.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were kind, compassionate and treated people with dignity and respect in a person-centred way.
  - Published: 2025-12-12
- **care_planning** _(moderate)_
  - Evidence: Issues with the provider's IT systems meant up to date information about risks to people was not always recorded in one place and accessible to all staff.
  - Published: 2025-12-12
- **leadership** _(moderate)_
  - Evidence: Information received is either inaccurate or wrong, it's confusing
  - Published: 2025-12-12
- **incident_learning** _(moderate)_
  - Evidence: Systems to ensure all appropriate actions were taken following safeguarding concerns and medicines errors were still being embedded.
  - Published: 2025-12-12
- **record_keeping** _(critical)_
  - Evidence: IT issues across the service meant staff could not always view, review or update care plans and risk assessments.
  - Published: 2025-12-12
- **governance** _(critical)_
  - Evidence: The provider failed to ensure governance and managerial oversight were effective at monitoring the quality and safety of the service.
  - Published: 2025-12-12
- **safeguarding** _(critical)_
  - Evidence: staff did not always recognise when abuse or neglect may have occurred and follow required processes
  - Published: 2025-12-12

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5154422910

HomeCare Compass is an independent guide and is not affiliated with the CQC.