# Baxter Life Care Limited

Baxter Life Care Limited is a CQC-regulated home-care agency in Blackpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/10/2023

## Practical info

- Postcode: FY1 2JF
- Registered manager: Baxter, Dean
- Local authority: Blackpool
- Region: North West
- City: Blackpool
- Last CQC check: 06/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with a variety of health and social care professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Registered manager understood duty of candour responsibilities.
  - Published: 2025-12-12
- Finding
  - Evidence: Management receptive to feedback and worked cooperatively with inspectors.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff trained in safeguarding awareness and infection prevention including PPE use.
  - Published: 2025-12-12
- Finding
  - Evidence: Positive staff culture; staff were happy in their roles.
  - Published: 2025-12-12
- Finding
  - Evidence: Consistent feedback from people who felt safe with care staff.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff had completed medicines training and had their competency assessed.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment systems in place with DBS checks completed prior to staff starting work.
  - Published: 2025-12-12
- **missed_or_late_visits** _(minor)_
  - Evidence: There were times when care staff were late to calls and people told us they do not always get notified.
  - Published: 2025-12-12
- **incident_learning** _(moderate)_
  - Evidence: Accident and incident records did not have enough information to look for themes and prevent the events from happening again in the future.
  - Published: 2025-12-12
- **care_planning** _(moderate)_
  - Evidence: Documentation did not include all the information to guide staff around how to provide safe care and treatment. Care records did not always reflect accurate information.
  - Published: 2025-12-12
- **governance** _(critical)_
  - Evidence: Audits had not identified and resolved the shortfalls we had identified on inspection in relation to care records and medicines administration concerns.
  - Published: 2025-12-12
- **medication_management** _(critical)_
  - Evidence: Medicines records were at times contradictory and confusing. Staff were not always recording the amount of medication, or the times medicines were administered.
  - Published: 2025-12-12
- **record_keeping** _(critical)_
  - Evidence: One care plan stated the person could transfer and use a wheelchair; this person was immobile. Another care plan did not include known risks around suicide ideation.
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-13
- Finding
  - Using medicines safely
  - Published: 2023-12-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Working in partnership with others
  - Published: 2023-12-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-13
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5143668966

HomeCare Compass is an independent guide and is not affiliated with the CQC.