# Arrow Care Services Limited

Arrow Care Services Limited is a CQC-regulated home-care agency in Devizes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/06/2019

## Practical info

- Postcode: SN10 1NJ
- Registered manager: Rowles, Caroline
- Local authority: Wiltshire
- Region: South West
- City: Devizes
- Last CQC check: 25/Jun/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active quality assurance processes including care record reviews, spot checks, medicine audits and feedback questionnaires.
  - Published: 2024-01-11
- Finding
  - Evidence: Service had successfully supported two people to find part-time employment and promoted independence through an 'extra mile' campaign.
  - Published: 2024-01-11
- Finding
  - Evidence: Registered manager was learning Makaton to support people with communication needs, with plans to roll out to the wider staff team.
  - Published: 2024-01-11
- Finding
  - Evidence: Effective use of real-time electronic care system enabling accurate visit logging and flexible rota management.
  - Published: 2024-01-11
- Finding
  - Evidence: Strong working relationships with mental health services, local authority adult social care and community health teams.
  - Published: 2024-01-11
- Finding
  - Evidence: Comprehensive and varied staff training programme devised by the registered manager, with regular supervision and annual appraisals.
  - Published: 2024-01-11
- Finding
  - Evidence: Robust staff recruitment processes including DBS checks, references and identity verification.
  - Published: 2024-01-11
- Finding
  - Evidence: Staff were knowledgeable, compassionate and committed to delivering person-centred care, with very positive feedback from people and relatives.
  - Published: 2024-01-11
- **governance** _(minor)_
  - Evidence: medicine audits were not based on medicine systems that ensure staff have sufficient guidance to administer medicines as prescribed.
  - Published: 2024-01-11
- **medication_management** _(minor)_
  - Evidence: Medicines charts for prescribed creams needed to have a corresponding body map for accurate application. Protocols were needed for 'as required' medicines such as paracetamol.
  - Published: 2024-01-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5136300421

HomeCare Compass is an independent guide and is not affiliated with the CQC.